A new-ish hotel on Tottenham Court Road is winning points not for gimmicks but for something rarer in London: service with genuine warmth. The Guild Hotel Fitzrovia, reviewed recently by The Independent Travel, sits right at the edge of Fitzrovia, the former bohemian quarter now shared by students, architects and ad agencies, and it's a few minutes' walk from both Warren Street and Euston Square stations.

The location is the headline practical win. Euston mainline is under ten minutes on foot, which makes this an obvious pick for rail arrivals, and Soho, Chinatown, Oxford Street and the West End theatres are all within walking distance. For a weekend city break or a theatre-and-dinner trip, you barely need transport.

Inside, it's smart rather than twee: a big chandelier, mirrored walls and black marble tiles in the lobby, then neutral rooms with suede furniture, soft lighting and crisp white linens. There are just over 300 rooms, each with a Decotel coffee machine and large-screen TV, and the design nods to London's historic guilds and craftsmen. Crucially, triple-glazed windows and heavy curtains shut out the noise of the busy road outside - worth knowing given the address.

But the reviewer's standout was the staff. Reception fixed a faulty key card, then threw in a drinks voucher; breakfast teams remembered names and room numbers by day two; waiters know the menu and wines well enough to advise. It's pitched at regular London commuters and returning guests, so expect familiarity rather than scripted corporate pleasantries.

Food-wise, the in-house Steak & Lobster restaurant centres on a "Steak Experience" with a choice of cuts or surf and turf, sourced from local butchers and suppliers. A two-course set menu starts at £42, three courses at £48; there are vegetarian options and vegan/gluten-free dishes on request. The signature dessert - honeycomb, chocolate fudge brownie and vanilla ice cream in a Mason jar - is the Instagram bait. Breakfast spans a buffet plus à la carte classics like eggs Benedict and French toast, and the bar pours London-leaning cocktails such as Sipsmith gin and ginger ale.

Facilities are modest but useful: a small 24/7 guest-only gym, free wifi, and ten meeting rooms seating eight to 150, so it doubles as a business base. There's step-free access and a lift, one accessible room, free cots for families, and a strict no-pets policy. Check-in is 3pm, check-out noon, with extensions possible.

Who is it for? Commuters, weekenders and anyone wanting an upmarket-but-unfussy central London room that isn't a boutique cliché. The reviewer's one joke at its expense: staff being so friendly it's the wrong hotel for a discreet rendezvous. Best for an authentic London city break; the address is 130 Tottenham Court Road, W1T 5AY.